FAQ Q: Why should one use Quality Epoxy service? A: There are many reasons why. For all residential jobs I the owner do the job myself to ensure that the job is done correctly and to my standards of quality. I like to treat every job like it's my own personal property. We use best product currently on the market and all floors are a resin base epoxy floor system. We have more information on our website than any floor coating company. We explain in full detail for start to finish what product we use and what is included in your sq. ft. cost, we provide all material data sheets so anyone can read up on all products. Every job is UV protected which insure you that their will be no fading, caulking, oxidizing and yellowing from the suns UV rays over time. Quality Epoxy provides a lifetime warranty on all residential jobs. If you compare product, labor and warranty we have the best price in the entire state. Q: Why would anyone want to coat their floors? A: Because it looks awesome! Over time, concrete gets stains and starts to turn bad from everyday wear and tear. With an epoxy / polyurethane coating, your garage will have a glossy showroom finish. It will keep the dirt down in your house, add value to your home, very easy to clean and will last forever. Q: I just bought a brand new home and have not driven on the garage floor yet. Do I still need for you to prep the floor? A: Yes, regardless of whether the floor is 30 days or 50 years old, the concrete still needs to be acid etched & pressured washed or even a dry prep depending on the job so the pores open up. That allows the epoxy to get a better bond by absorbing into the open pours of the concrete for a superior bond. Q: I want to paint my walls in my garage. Should i do it before or after my floor gets coated? A: I would recommend you paint your walls after the floor gets coated because you might get some over spray from the roller. If you spill any paint on your newly coated floor, it wipes right off. Q: How long will I be out of my garage from once the process takes? A: From start to finish, it will range from 9 to 11 days, depending on whether you choose a solid color or a chip floor. If you go with a polyurethane top coat no walking for 2 days and no driving for 7days. If you go with a polyaspartic top coat you will be able to drive on your floor after 24 hrs of last coat. Q: Why would I want UVR in my polyurethanes and what happens if I do not have it? A: UVR stands for ultra violet resistant. It is a special additive that protects the polyurethane from fading, oxidizing or yellowing. Coatings without this special additive will have a much shorter life due to our harsh sun. Quality Epoxy always puts UVR additive in all of our polyurethanes and never up-charges for it, because, at Quality Epoxy we believe in providing our customers with the highest quality floors. Q: Do I need a polyurethane clear coat for my floor to be shinny? A: No, polyurethane clear coat is only used if you are going with a granite chip floor. The purpose of the polyurethane clear coat is to protect your chips from the color bleed when they get wet and enriches the colors of your chips. All floors get pigmented polyurethane that is already glossy. The only difference between the pigmented polyurethane and the clear polyurethane is one is colored and one is clear. Q: What is the difference between Polyaspartic / Polyurea vs. normal cure epoxy and polyurethane and why would I pick one over the other? A: Polyaspartic / Polyurea are only needed if you need a 24 hr turn around time or if the outside temperature is less then 32 degrees for the high. Unless you fall under these criteria, the normal cure epoxy & polyurethanes are ideal. Q: What is the difference between epoxy and polyurethane and do I need both? A: It is very critical that you do have both epoxy and polyurethane down on your floor. Epoxy is what permanently bonds the system to the concrete. Epoxy when left as the finish coat can yellow and chalk when exposed to U.V light and as a general rule have inferior stain and abrasion resistance when compared to a polyurethane coating. The use of polyurethane on top of your epoxy provides that show room look you always wanted. Polyurethane provides you with a nice high gloss shine, will not fade, oxidize or turn chalky and provides very easy clean up. Q: What is Cem-Seal? A: Cem-Seal is a product that is used to "flatten" acrylic chips on the surface of the floor. It is a water based product that is also UV protected. Acrylic chips react to water but not solvents. This step will give you a smooth finish. Q: How does your price and product match up to the competition? A: Quality Epoxy believes in using only the best. We proudly use ARIZONA POLYMER. Everything is included in our low price with no up charges. The price includes coating stem walls, caulking all control joints so you will not have that hairline crack that runs inside your joints, UVR stabilizer in all polyurethane so you do not get any fading, oxidizing and yellowing from the ultra violet rays. You will never be up charged for the amount of chips used such as light, medium or heavy as per how my competitors charge. I do all the coating work myself which saves you money and I treat every garage like it's my own. That is why you will have a showroom that will last forever. Quality Epoxy provides a residential LIFETIME WARRANTY on peeling. Q: Do you offer Polyaspartic / Polyurea and what is it? A: We do offer Polyaspartic / Polyurea and it allows the job to be done in one (1) day with a (24 hr) turn around time in both walking and driving vehicles on your newly coated floor. Polyaspartic / Polyurea does cost more because all floors need to have a dry prep and the cost of materials. Another option you have to save money but speed up waiting time is to pay an upgrade fee. Your top coat can be Poly 5000 or 5001 which will allow you to walk on your floor in 6 hrs and drive on it in 24 hrs from the last day of completion. This application is limited to the heat index on any given day. Q: How much notice do you need before you can start the job? A: Usually between 4 - 7 days. However there are times when i can start the very next day so please call. I always try my best to accommodate everyone. Q: Can I walk or drive on my floor after it has been acid etched and pressured washed? A: No, because it's necessary for the pores to remain open for the first coat to get that superior bond that is needed. Q: My floor already has a coating and or sealer on it. What do i do to have my floor re-coated? A: You call Quality Epoxy and we will have your floor sanded, diamond ground or shot blasted. All methods are productive depending on the circumstance. This will allow a superior bond so there will be no peeling. Q: I currently have oil stains on my concrete floor. Will it be a problem to remove? A: Not at all. Q: Can I have you epoxy over the old stuff that is currently on my floor? A: No, Quality Epoxy believes in doing the job right the first time. We do not do “quick fixes.” Q: I have separated garages, but I need to coat only one at a time because I have a lot of items I need to store in it. A: Quality Epoxy charges a minimum of 400 sq.ft, you will be charged the minimum. Q: Do you have a minimum size? A: Yes, the product comes in a minimum quantity to cover 400 sq. ft. Q: I am getting garage cabinets! In what order do you recommend I go with? A: I recommend you get your floor done first. The reason is you may get water damage from the high pressure and heat that is involved in prepping your floor. Q: I currently have pavers for my driveway. Will the acid bath for my garage floor stain or discolor my driveway pavers as the acid and water runs out? A: Yes, paver driveways and/or walkways near or adjacent to the intended work area(s) are advised against acid washing of concrete due to the risk of discoloration to the pavers from the acid exposure and run off. Although it's more expensive, Quality Epoxy recommends grinding your floor instead of acid washing. If you do not want to spend the extra cost for grinding and would like Quality Epoxy to provide an acid bath, we will be more than happy to do so with all necessary precaution to help avoid staining and/or discoloring, however more than likely you will lose color and have streaks running down your paver driveway. Cleaning Instructions Cleaning your epoxy floor on a regular basis is very important. The longer you wait to clean, the harder it may be to remove all the spots. Recommended cleaning procedures: 1) Back out your cars and remove any objects that are on your floor. 2) Use a leaf blower to blow out your garage floor. 3) Use an industrial mop and mop your floor. 4) Let floor air dry. *Never use anything abrasive to clean your floor because that can scratch the surface. We have created a downloadable PDF of these instructions for you to keep handy. CleaningInstructions.pdf

Quality Epoxy 3317 S. Higley Rd #114, Gilbert AZ 85297 Phone: 480-250-9996 GLOSSY DURABLE FLOORS! LIFETIME WARRANTY WE WILL NOT BE UNDER SOLD - 100% GUARANTEED FOR THE SAME PRODUCT, LAYER & WARRANTY Copyright © 2000-2012 All rights reserved Quality Epoxy, LLC ® ROC#232668 • Bonded • Insured We serve the following communities Anthem, Apache Junction, Avondale, Buckeye, Bullhead City, Carefree, Casa Grande, Cave Creek, Chandler, Chino Valley, Coolidge, Cottonwood, Douglas, El Mirage, Eloy, Flagstaff, Florence, Fountain Hills, Gila Bend, Gilbert, Glendale, Gold Canyon, Globe, Goodyear, Holbrook, Kingman, Lake Havasu, Litchfield Park, Marana, Maricopa, Mesa, Oro Valley, Paradise Valley, Parker, Payson, Peoria, Phoenix, Pintop-Lakeside, Prescott, Prescott Valley, Queen Creek, Safford, Scottsdale, Sedona, Show Low, Sierra Vista, Sunlakes, Surprise, Tempe, Tolleson, Tonto Verde, Tucson, Williams, Winslow, White Mountains, Yuma

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